South East North Carolina

Part of the Team-Wilmington, NC Area

James Crowell, Senior Adjuster for SE NC/SC

Steve Rassin, Adjuster for SE NC/SC

Mark House, Adjuster for SE NC/SC

Brian Aycock--General Adjuster NC/SC

Smitty Valand-General Adjuster for SE NC

Eastern North Carolina/ SE Virginia

Mark Doughtie-Adjuster 

Ed Courtright, General Adjuster

Stephen Odom, Adjuster


Over 16 years in the construction and maintenance industry with a thorough knowledge of roofing, construction methods, HVAC mechanics and plumbing systems. Focus on property losses and cause of loss analysis.

​Eastern Claims Service, Inc. has been in business for more than 24 years providing claims services and consulting to insurance carriers doing business in North Carolina.  We are a multi-line adjusting company serving North Carolina.  We are also using cutting edge drone technology to assist with various inspection needs across the state.  Call today or check us out online.  

About Us

Steve Thompson, Property Claims Manager

Large Loss Commercial/Residential Adjuster

Central/Eastern North Carolina 


Steve has spent over 16 years in the insurance industry as both an agent and the last 11 years as a Nationwide company adjuster.  He has a strong background in management, construction and estimating using Xactimate. Certifications by IICRC  include Water Damage Restoration and Applied Structural Drying. Stephen is available for a variety of estimating needs including estimate review and second opinions. He is also willing to serve as an appraiser if needed.

Donna T Philips

Office and Marketing Manager


Donna spent her first 7 years out of college advocating for women victimized by domestic violence.  Over the past 8 years she has worked with a local construction company handling insurance issues, payroll and dealing with sub contractors for biding purposes.  She is working toward her NC adjusters license. 

North Carolina-Statewide

Mike W. Phillips, AIC  President

General Adjuster

Home Office Number: 252-459-6100

Wilmington Office: 910-795-0333

Over 24 years experience as both a property and casualty adjuster.  Has served as both a claims manager/staff adjuster and independent adjuster.  Focusing on property and homeowner/farm liability.  

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Western North Carolina

Steve "Doc" Smith, Senior Adjuster​-Hickory, NC Area

Large Loss Commercial/Residential Adjuster


Steve, known as ​"Doc" is an Appalachian State graduate with a degree in finance.  After that he joined the USAF serving our country.  He then joined Nationwide in 1986.  Since that time he has settled over 7000 auto, property and commercial claims. He also worked in loss control services for the entire state of NC for 7 years and had 19 years as an auto, homeowner and property adjuster.  He has over 10 years working with Xactimate.

Fred Gingerich, Adjuster Winston Salem/Greensboro Area
Haig Certified Roof Inspector
"Roaming Adjuster" NC, SC and VA as needed.

Gary Slattery, Adjuster Asheville, NC Area
"Roaming Adjuster" NC, SC and Va as needed.